ElevateOS & 2N Integration: Setup & Connection Guide

For: Property managers connecting a new building to the 2N integration

This guide walks through everything needed to connect a building to 2N in ElevateOS. Once connected, residents see and unlock 2N-controlled doors from inside the resident app — no resident login to 2N required.

For day-to-day operation of the integration once connected, see the 2N X ElevateOS Property Manager Guide.

How the connection works

ElevateOS connects to 2N through Seam, a third-party API layer that brokers access to 2N and other building systems. The flow:

ElevateOS sets up a Seam workspace for your property and generates a secure web link.
ElevateOS sends you the link.
You open the link, sign in to 2N as an administrator, and pick which 2N devices to connect.
ElevateOS receives the connection back from Seam and finishes configuring your building.
(Optional) You tell ElevateOS which doors residents should have access to.

You do not share 2N credentials with ElevateOS over email or a ticket — the only place credentials are entered is in the Seam-hosted web link.

Before you start

Have these in hand:

An active 2N account with admin access
The 2N devices already configured in your 2N system (intercoms, door controllers), each with their own admin username and password
An apartment-naming convention in ElevateOS that matches, or can be aligned to, the 2N unit names
(Optional) A list of door names you want to expose to residents, if your 2N system has more doors than you want residents to be able to unlock

Step 1 — Receive the web link from ElevateOS

Your ElevateOS representative creates a Seam workspace for your property, issues a Seam API key, and generates a web view connection link. They'll send you that link.

Keep the link secure — anyone with it could authorize 2N access to your building.

Step 2 — Connect your 2N devices

Open the web link from ElevateOS.
Sign in with your 2N administrator credentials.
Select the 2N devices you want to connect (intercoms, door controllers, etc.).
For each device, enter its admin username and password when prompted.
Complete the connection.

The credentials you enter stay between you and Seam — ElevateOS never sees them directly.

Step 3 — Tell ElevateOS you're done

Once the web view shows the connection as complete, let your ElevateOS representative know. They'll:

Confirm the connection came through
Pull the list of connected devices and doors from Seam
Enable the 2N feature for your building

Step 4 — Align unit names between ElevateOS and 2N

Residents see locks based on the unit they live in. The integration matches each resident's apartment in ElevateOS to a unit in 2N by name. If unit names don't match, residents see no doors.

Matching is case-insensitive, but otherwise exact:

Apartment 101 matches unit 101 ✓
Apartment Apt 101 does not match unit 101 ✗
Apartment 101 does not match unit Unit 101 ✗

Pick one convention and apply it on both sides. Spot-check a few units after the connection to confirm they line up.

Step 5 (optional) — Limit which doors residents can unlock

By default, residents can unlock every door their unit is associated with in 2N. To limit residents to a subset — for example, to hide service or admin doors:

Make a list of the door names you want exposed to residents.
Send the list to your ElevateOS representative.
ElevateOS looks up the matching door IDs in Seam and stores the restricted list against your building.

You can change this list later by sending an updated one.

Step 6 — Verify with a test resident

Pick a resident, or create a test client, to confirm everything works:

Confirm their apartment in ElevateOS matches a unit in 2N exactly.
Confirm that unit has at least one door associated with it in 2N.
On their phone, sign in to the ElevateOS resident app.
Confirm the doors appear. The resident does not need to log in to 2N.
Test cloud unlock at one of the doors.

After connection — what to plan for

Audit after every rename. Renaming a unit in either 2N or ElevateOS can break the name match silently. Audit afterward — silent mismatches cause "I have no doors" tickets.
Move-in and move-out are PMS-driven. When a resident's status is no longer Current in your PMS, they stop seeing the unit's doors automatically. There's no separate revoke step.
No per-resident overrides. Access comes from the unit, not the resident. If a resident needs a door that isn't on their unit, either add the door to the unit in 2N or use a different integration for that door.
Internet at the door. 2N is cloud-based. Make sure your building's Wi-Fi or cellular reception is solid where residents will use the app to unlock.
Restricted door list maintenance. If you provided a list of allowed doors in step 5, update it whenever you add or remove doors from your 2N system.

Troubleshooting connection issues

Web link doesn't load or the connection fails. Confirm you have admin-level 2N credentials. Confirm each device's admin username and password are correct. Have your ElevateOS representative regenerate the web link if it's expired.
Connection completes but devices aren't appearing. Let your ElevateOS representative know. They can check whether Seam received the connection and re-pull the device list.
A resident sees no doors. The most common cause is a unit name mismatch. Compare the resident's apartment in ElevateOS with the unit name in 2N, update one side so they match, and have the resident sign out and back in to refresh.
A resident sees the wrong doors. Their apartment in ElevateOS is matching a different 2N unit than expected — usually because of an ambiguous or duplicate name. Review your unit names in 2N for duplicates and rename to make each one unique.
A door is online in 2N but residents can't unlock it from the app. Confirm the door is associated with the right unit in 2N. If you've configured a restricted door list, confirm the door is on the allowed list. Confirm the resident's phone has internet at the door.