ElevateOS & Salto Space: Setup & Connection Guide

For: Property managers, installers, and on-site IT coordinating a new Salto Space integration

This guide walks through everything that has to be in place on the Salto side before ElevateOS can connect to it. Work through the sections in order. Several steps require submitting information to ElevateOS via the onboarding form — those are summarized at the end.

The work is shared across three roles:

• The installer coordinates and confirms the SHIP license add-on
• On-site IT or the network engineer handles the static IP and firewall
• The Salto administrator makes the configuration changes inside the Salto Space software

If one person handles all three at your property, that's fine — just make sure the right person is doing each step.

1. Verify the SHIP add-on

Confirm with the installer that the SHIP add-on (Salto part number SPACE-OPT-0018) has been purchased from Salto. SHIP is what makes the integration possible — do not proceed without it. If the add-on isn't on the order, contact your Salto representative before continuing.

2. Confirm or assign a static IP

The Salto Space software must run on a computer with a static IP address assigned by the property's internet provider.

• If a static IP is already assigned: record the IP address — you'll submit it on the onboarding form at the end of this guide.
• If a static IP has not been assigned: ask the property's internet provider or on-site network engineer to assign one to the computer running Salto Space, then record the address.

3. Configure the firewall

Ask the person who manages the on-site network to open port 8100 for inbound traffic from the following ElevateOS IP addresses:

Both addresses must be allowlisted.

4. Configure Salto Space

Ask the Salto administrator to make the following changes inside the Salto Space software.

SHIP server

Navigate to System → General Options → SHIP.

• Enable SHIP Server
• Select HTTPS
• Set Authentication to Custom and create a strong password — you'll submit this password to ElevateOS via the onboarding form
• Set Encoding to ISO 8859-1
• Set Expired keys to 1 day

Show ExtID parameter

Navigate to System → General Options → Advanced.

• Add the parameter Show ExtID and set its value to 1

BLE (Bluetooth Low Energy)

Navigate to System → SAM & Issuing Options.

• Confirm BLE is turned on

Encoder and dongle mode

Navigate to System → Salto Network.

• Confirm at least one encoder is configured in network mode
• Enable dongle mode

5. Verify Salto-side settings

Before moving on, confirm:

• At least one encoder is in network mode and dongle mode is enabled (Salto Network)
• BLE is on (SAM & Issuing Options)
• SHIP server is enabled with HTTPS, a custom password, ISO 8859-1 encoding, and 1-day expired keys
• Show ExtID is set to 1 (Advanced)
• Port 8100 is open to both ElevateOS IPs

6. Decide how visitor access should be scoped

Choose how keyless visitor access will work on this property:

• Match the resident's access — visitors get the same access level as their host resident and can open every door the resident can. No extra Salto configuration is needed for this option.
• Visitor-specific access level — visitors get a narrower set of doors than the resident. Recommended when residents have access to amenities (gym, package room, parking) that shouldn't be shared with guests.

If the property wants visitor-specific access, it must be configured in Salto before ElevateOS can use it. Ask the Salto administrator to create one or more User Access Levels in Salto that include only the doors a guest needs to enter the property and reach the unit — typically the main entrance, the relevant elevator floors, and the unit door. Then record the extID of each visitor access level so it can be submitted to ElevateOS at the end of this guide.

If you don't know yet, or the property only ever wants residents and visitors to share access, you can skip this step.

7. Find the zone extID

Skip this step if your property uses User Access Levels instead of zones for resident access.

Ask the Salto administrator to navigate to Access Points → Zones and locate the extID of the zone (or zones) every resident should have access to by default. Record the extID(s).

8. Find the partition extID

Ask the Salto administrator to navigate to System → Partitions and locate the extID of the partition this property uses. Record it.

Some Salto Space installations are shared across multiple properties and split into partitions, so ElevateOS needs to know which partition belongs to the property being integrated. Most single-property setups have one partition, usually named General.

Submit your information to ElevateOS

By the end of this process, the onboarding form should contain:

• The static IP address of the computer running Salto Space
• The SHIP custom password
• The zone extID(s) every resident should have access to (unless using User Access Levels)
• The partition extID for this property
• The visitor access level extID(s), if you set up a visitor-specific access level in step 6

Once the form is submitted and the firewall and Salto-side changes above are in place, ElevateOS can begin the integration.