Market Shop Setup

For: Property managers and on-site staff setting up a new Market Shop

This article walks through the three phases of bringing a Market Shop online, from preparing the space to going live. It's a roadmap — each phase points to the detailed article you'll need at that step. For the restaurant order system, see the restaurant manager articles instead.

Market Shop setup runs in three phases:

Phase 1 — Pre-planning: Get the space and internet ready before the hardware ships.
Phase 2 — Hardware setup: Place the devices and get them online.
Phase 3 — Configuration and go-live: Meet with ElevateOS to finish setup, load your inventory, and open the shop.

Work through the phases in order. The one exception is inventory, which you can prepare any time once you have your item names, images, and prices — see Phase 3.

Phase 1: Pre-planning

The goal of this phase is to have the space ready so setup is fast once the hardware arrives. Two things need to be in place: internet and a spot for each device.

A Market Shop uses two devices: an iPad that displays the menu, and a payment terminal. They connect to the internet independently.

Confirm internet access

Pick one of two ways to get both devices online:

Wi-Fi (the simpler path). A strong, reliable Wi-Fi signal reaching the shop area. Both devices connect over Wi-Fi with no extra hardware.
Wired ethernet. A wired connection to each device. This is more involved and needs additional networking hardware that each device plugs into for a constant connection.

Both options work. Choose based on how reliable your Wi-Fi is in that part of the building.

Confirm the space

Decide where each device will go. Both the iPad and the payment terminal can be:

Wall-mounted, or
Placed on a counter or tabletop.

Mounting and stand accessories are available for both devices. Pick what fits your property and the space you have.

Once you've confirmed the internet connection and a spot for each device, Phase 1 is done.

Phase 2: Hardware Setup

Your devices will arrive pre-programmed by ElevateOS and are remotely managed by us from that point on. Each device ships with a short instruction guide for getting it online.

Get the iPad online. Connect it to your network the same way you'd set up any iPad, following the short guide included with the device.
Get the payment terminal online. Follow the two-step guide on the device to connect it to your network.
Schedule your go-live call with ElevateOS. Email your account manager or onboarding team. Once both devices are online and on your network, contact ElevateOS to book the configuration call.

Phase 3: Menu Finalization & Go-Live

This phase is a call with ElevateOS to finish setup and open the shop. On the call, ElevateOS:

Completes the final programming and configuration of both devices
Confirms the devices are properly connected and remotely accessible
Loads your inventory into the system and checks that it renders correctly on the iPad menu
Brings the Market Shop live

Once your menu is correct and both devices are online, the Market Shop goes live.

About inventory

You don't have to wait for the go-live call to build your inventory. If you have your item names, images, and prices ready, you can set it up in an earlier phase. If you'd rather handle it on the call, that works too.

For how to add items, images, and pricing, see the inventory setup article.

Market Shop Setup

This guide is designed specifically around our market shop, including the on-site iPad and payment terminal.