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ElevateOS & Swiftlane Integration: Property Manager Guide

Learn how the ElevateOS & Swiftlane Integration works

For: Property managers and on-site staff

This guide covers how Swiftlane works for residents through ElevateOS, what property managers control, and how to handle day-to-day management, intercom, visitor PINs, and common issues. Use it as a reference when onboarding a building to Swiftlane or troubleshooting a resident's access.

Background

Swiftlane lets residents unlock building doors and answer the intercom from inside the ElevateOS resident app. Property managers control which doors each resident can open, can issue PIN codes to visitors, and can let residents take intercom calls — all without residents needing a separate Swiftlane app.

Unlock is cloud-based, so the resident's phone needs internet at the moment of unlock. There is no Bluetooth fallback.

What residents see

Inside the ElevateOS resident app, residents get:

  • A list of accessible doors and access points, with the option to favorite frequently used ones
  • Cloud unlock — tap a door and it opens
  • Intercom call answering — when a guest buzzes the unit on a Swiftlane intercom, the call rings inside the resident app
  • A PIN code option for guests — visitors can be given a numeric PIN to enter the building during a defined window

Residents do not need to install the Swiftlane app.

How resident unlock works

When a resident wants to open a door:

  1. They tap the door in the resident app, or use a favorite shortcut.
  2. The app sends an unlock request to Swiftlane.
  3. Swiftlane authorizes and the door opens.

Because unlock is cloud-based, the resident's phone needs Wi-Fi or cellular at the door.

How intercom calls work

When a guest presses a unit's name on a Swiftlane intercom panel:

  1. The resident's phone rings inside the ElevateOS resident app.
  2. The resident answers, talks to the guest, and can unlock the door from the same screen.

The first time a resident uses intercom, they complete a one-time identity verification step inside the app. After that, calls just work.

How visitor PINs work

When a property manager creates or edits a visitor pass with PIN code access enabled:

  1. A numeric PIN is generated and bound to the visitor's start and end times.
  2. The visitor receives the PIN by email or sees it in the Visitors app.
  3. They use it at the configured access point during their valid window.
  4. The PIN expires automatically when the window ends.

PINs can be revoked early if plans change.

What property managers control

On the resident profile, in the Swiftlane section, you can:

  • Provision a resident for immediate access, rather than waiting for the daily provisioning run
  • Connect an existing Swiftlane user if the resident was created outside ElevateOS
  • Pick the access levels the resident should have (for example, Front Door, Gym, Co-working Space)
  • Set an expiration date so access auto-ends on a fixed-term lease
  • Confirm to push the changes to Swiftlane

For visitors, the PIN code access toggle on the visitor pass replaces the need to escort the guest in or share a permanent code.

What runs automatically

One thing happens on its own each day:

  • Daily resident provisioning — Current residents are created in Swiftlane with the configured default access levels for your building. If your building uses auto-assign apartment door, the resident's unit door is added automatically.

The daily run handles initial setup. Mid-stay changes (adding an amenity, changing an expiration date) are made on the resident profile and apply immediately.

Resident requirements

For Swiftlane to work for a resident:

  • They have Current status in your PMS
  • Their email in ElevateOS matches their Swiftlane user record
  • Their phone has internet at the moment of unlock
  • For intercom: they've completed the one-time identity verification step in the resident app and granted notification permissions

Best practices

1. Decide your defaults once

Pick the common-area doors every resident should have by default and configure them in your building's Swiftlane setup. The daily run applies them to every new resident automatically — you won't have to repeat the choice per move-in.

2. Use auto-assign for the unit door when names align

If apartment numbers in ElevateOS match door names in Swiftlane, turn on auto-assign apartment door. Otherwise, pick the unit door manually on each resident profile.

3. Make mid-stay changes on the resident profile

The daily run handles initial provisioning. For one-off changes during a lease — a resident gets the work-from-home room for the year, for example — reassign on their profile. Changes apply immediately.

4. Practice visitor PIN hygiene

Always set both a start and end time so PINs auto-expire. Don't share PINs over insecure channels — they grant real building access. If a visitor's plans change, revoke the PIN rather than letting it sit unused.

5. Set onboarding expectations

When a new resident moves in, tell them:

  • Their phone is their key — no separate Swiftlane app needed
  • Unlock requires internet at the door
  • For intercom, walk them through enabling notifications and the one-time verification step

Troubleshooting

  • Resident sees no doors. Confirm the resident was provisioned with at least one access level. If you rely on auto-assign apartment door, confirm the apartment number matches a door in Swiftlane exactly. Have the resident sign out and back in to refresh.
  • Cloud unlock fails. Swiftlane is cloud-based — the resident's phone needs internet at the door. Confirm Wi-Fi or cellular is reachable at that location.
  • Intercom call doesn't ring. Confirm the resident has granted notification permissions to the ElevateOS app. Confirm they've completed the one-time intercom verification step. Check whether Do Not Disturb or a focus mode is silencing it.
  • Visitor PIN doesn't work. Confirm the current time is within the visitor's valid window. Confirm the PIN hasn't been revoked early. Confirm the door is configured in Swiftlane to accept PIN entries.
  • Resident still has access after the expiration date. Verify the expiration date on the resident profile and re-confirm the changes.

FAQs

Does unlock work without internet? No. Swiftlane is cloud-based — the phone needs internet at the moment of unlock.

Can residents answer intercom calls in the resident app? Yes, after a one-time identity verification step inside the app.

Can I add or change access levels mid-lease? Yes — reassign on the resident profile. Changes apply right away.

How does auto-assign apartment door work? During provisioning, the system looks for a Swiftlane door with a name that matches the resident's apartment number and adds it automatically.

What happens if I revoke a visitor PIN early? The PIN stops working immediately. The underlying user record stays — only the PIN is revoked.

Does this work with Yardi, Entrata, RealPage, or other PMS systems? Yes. The integration uses move-in dates and apartment numbers from your PMS data.

What happens when a resident moves out? Set an expiration date that matches their lease end, or remove their Swiftlane access manually on move-out day.