ElevateOS & PointCentral Integration: Property Manager Guide

For: Property managers and on-site staff

This guide covers how Point Central works for residents through ElevateOS, what property managers control, and how to handle common issues. Use it as a reference when onboarding a building to Point Central or troubleshooting a resident's locks or thermostats.

Background

Point Central is a unified building access and climate-control integration. Residents unlock doors and adjust their unit's thermostats — heat, cool, fan mode, target temperature — from inside the ElevateOS resident app.

Residents don't log in to Point Central themselves. They're auto-linked to their unit's Point Central customer record when the building is connected, and from that point on their locks and thermostats appear in the app automatically.

Locks and thermostats are independently togglable per building — you can enable just doors, just thermostats, or both.

Internet is required at the moment of unlock or thermostat change.

What residents see

Inside the ElevateOS resident app, residents get:

Door access (when locks are enabled for the building)

• A list of accessible locks for their unit, shown in the Keyless Access section
• Cloud unlock — tap a lock and the door opens
• The option to favorite frequently used locks

Thermostat control (when thermostats are enabled for the building)

• A list of thermostats for their unit, shown in the Smart Home section
• Set the target temperature
• Choose the operating mode — heat, cool, auto (heat / cool), or off
• Choose the fan mode — auto low / medium / high, on low / medium / high, circulate, or humidity (eight modes total)

Residents do not need to install a separate Point Central app, and they do not need to enter Point Central credentials.

How it works for residents

When a resident's apartment is matched to a Point Central customer at building connection time, ElevateOS stores the mapping. From that moment on:

• Their locks and thermostats appear in the resident app automatically
• Tapping a lock sends an unlock request through Point Central and the door opens
• Adjusting a thermostat sends the change through Point Central and the device updates

The integration uses the building-level connection to act on each resident's behalf — no personal Point Central credentials are needed.

What property managers control

There is no per-resident door-picker for Point Central. What each resident can unlock comes from their Point Central customer record. Day-to-day, the property manager has one main lever:

Disconnect Resident

On the resident profile, in the Point Central section, there's a Disconnect Resident button. (The section only appears when the resident is currently linked.)

When you click it:

• The resident's Point Central mapping in ElevateOS is cleared
• The next time the resident opens Point Central in the app, the mapping is recreated against their current unit

Use it when:

• A resident moved to a new unit and is still seeing the old unit's locks or thermostats
• The mapping is stuck or pointing at the wrong customer record
• You want to force a clean re-link without changing anything in Point Central itself

Resident requirements

For Point Central to work for a resident:

• They have Current status in your PMS
• Their apartment in ElevateOS matches a customer record in Point Central
• Their phone has internet at the moment of unlock or thermostat change

No logins or credentials are required.

Best practices

1. Apartment naming matters

Auto-linking uses case-insensitive exact matching between apartment names in ElevateOS and customer records in Point Central. "101", "Apt 101", and "Unit 101" do not match each other. Pick one convention and apply it on both sides.

2. Disconnect on unit moves

When you move a resident from one unit to another, click Disconnect Resident on their profile. The next time they open Point Central in the app, they're re-linked to the correct unit automatically.

3. Enable only the sub-features you need

If you only need door access, leave thermostats off. If you only need climate control, leave locks off. The two surfaces are independent — turning off the one you don't use keeps the resident app clean.

4. Build move-out discipline

Disable Point Central customer records as part of your move-out process. Once the resident is no longer Current in your PMS, their mapping in ElevateOS also drops.

5. Set onboarding expectations

When a new resident moves in, tell them:

• They don't need to log in or enter any credentials — their unit assignment is the link
• Doors are in Keyless Access; thermostats are in Smart Home
• They don't need a separate Point Central app
• Internet is required for both unlock and thermostat changes

Troubleshooting

• Resident sees no locks or thermostats. Confirm their apartment in ElevateOS matches a customer in Point Central exactly — the auto-link is name-based. Confirm the right sub-feature is enabled for your building (locks, thermostats, or both). Confirm the unit actually has locks or thermostats configured in Point Central. If the apartment match is recent, click Disconnect Resident to force a fresh mapping the next time they open the app.
• Resident sees old or wrong locks / thermostats after a unit move. Click Disconnect Resident on their profile. The next time they open Point Central in the app, the mapping is recreated against their current unit.
• Door doesn't unlock. Confirm the resident has internet. Confirm the lock is online in Point Central.
• Thermostat command doesn't take effect. Confirm the thermostat is online in Point Central. Confirm the requested mode is supported by that thermostat — some don't support every fan or operating mode.
• Resident still has access after move-out. Disable their Point Central customer record on the Point Central side. Once they're no longer Current in your PMS, their mapping in ElevateOS also drops.

FAQs

Does the resident need the Point Central app? No. Door unlock and thermostat control happen inside the ElevateOS resident app.

Does the resident have to log in to Point Central? No. They're auto-linked to their unit's customer record when the building is connected. Their locks and thermostats just appear in the resident app.

Does this control thermostats too, or just locks? Both, and they're independently togglable. A building can enable locks only, thermostats only, or both.

Where does the resident find their thermostat in the app? In the Smart Home section. Locks are in the Keyless Access section.

What thermostat modes are supported? Heat, cool, auto (heat / cool), and off — plus eight fan modes (auto and on at low, medium, and high; circulate; humidity).

Does unlock work without internet? No. Point Central is cloud-based.

When should I use Disconnect Resident? Mainly after unit moves, or when a resident's mapping is stuck on the wrong unit. After disconnect, the mapping is recreated the next time they open Point Central in the app.

What happens when a resident moves out? Disable the Point Central customer record. Once the resident is no longer Current in your PMS, their mapping in ElevateOS also drops