ElevateOS & Rently Integration: Property Manager Guide

For: Property managers and on-site staff

This guide covers how Rently works for residents through ElevateOS, what property managers do in the Rently dashboard, and how to handle common issues. Use it as a reference when onboarding a building to Rently or troubleshooting a resident's access.

Background

Rently lets residents unlock doors from inside the ElevateOS resident app. Residents sign in with their Rently credentials once, and from then on the locks they have access to appear in the app and unlock over the cloud.

Most of the work happens in the Rently dashboard, not in ElevateOS. ElevateOS reads each resident's lock list from Rently and exposes it inside the resident app. User creation, lock assignment, and account deactivation are all handled in Rently.

Unlike most other access integrations in ElevateOS, Rently uses username-and-password sign-in rather than email verification codes or auto-linking. Residents will need to know their Rently credentials.

Unlock is cloud-based — the resident's phone needs internet at the moment of unlock.

What residents see

Inside the ElevateOS resident app, residents get:

A list of accessible locks pulled from their Rently account
Cloud unlock — tap a lock and it opens
The option to favorite frequently used locks

Residents do not need to install the Rently app.

How resident sign-in and unlock work

The first time a resident uses Rently in the ElevateOS resident app, they sign in with their Rently credentials. The app stores access and refresh tokens on the device and refreshes them automatically — residents don't need to re-enter their credentials on every visit.

For day-to-day use:

The resident taps a lock in the app.
The app sends an unlock request to Rently's cloud.
The door opens.

What property managers control

Rently user lifecycle and lock assignments are managed in the Rently dashboard, not in ElevateOS. There is no per-resident Rently section on the ElevateOS resident profile.

Day-to-day, in the Rently dashboard:

Create Rently accounts for new residents
Assign locks to each resident
Disable accounts when residents move out

ElevateOS reads from this configuration; it does not write to it.

Resident requirements

For Rently to work for a resident:

They have Current status in your PMS
They have an active Rently account with at least one lock assigned
They know their Rently credentials so they can sign in to the ElevateOS resident app the first time
Their phone has internet at the moment of unlock

Best practices

1. Treat Rently as the source of truth

User lifecycle and lock assignments live in Rently. ElevateOS is the unlock surface — don't look for door pickers on the resident profile.

2. Hand off Rently credentials at move-in

Because residents sign in with username and password (not an email code), they need to know their Rently credentials before they can unlock anything. Include the credentials and the password-reset path in your move-in packet, or have residents set their own password on first contact with Rently.

3. Build move-out discipline

Disable the Rently account as part of your standard move-out process. ElevateOS will not auto-revoke.

4. Set onboarding expectations

When a new resident moves in, tell them:

They don't need the Rently app — unlock works inside the ElevateOS resident app
They sign in once with their Rently credentials and stay signed in
Unlock requires internet at the door

Troubleshooting

Resident can't sign in. Confirm the Rently account is active and the credentials are correct. If the resident has forgotten their password, send them through Rently's password reset rather than trying to fix it from ElevateOS. Check Rently's status page if multiple residents report sign-in trouble at once.
Resident signs in but sees no locks. No locks are assigned to the account in Rently. Assign at least one in the Rently dashboard and have the resident refresh.
Cloud unlock fails at the door. Confirm the resident's phone has Wi-Fi or cellular at that location. Confirm Rently is reachable — a wider Rently outage will affect every resident.
Resident was signed in and is now signed out. Tokens couldn't refresh, usually because the resident's Rently password changed or the account was reset. Have them sign in again with current credentials.
Resident still has access after move-out. Disable the Rently account. ElevateOS does not auto-revoke.

FAQs

Does the resident need the Rently app? No. Sign-in and unlock both happen inside the ElevateOS resident app.

Does unlock work without internet? No. Rently is cloud-based — the phone needs internet at the door.

Can I assign locks from inside ElevateOS? No. Lock assignments are managed in the Rently dashboard.

How does the resident sign in? They enter their Rently username and password. The app then stays signed in via refresh tokens — they shouldn't need to re-enter credentials regularly.

What happens if a resident changes their Rently password? Their existing session may stop refreshing and they'll be signed out of the ElevateOS resident app for Rently. Have them sign in again with the new password.

What happens when a resident moves out? Disable the Rently account in the Rently dashboard. ElevateOS does not auto-revoke.