Skip to content
English
Go to app.elevatedliving.com
  • There are no suggestions because the search field is empty.

ElevateOS & 2N Integration - Property Manager Guide

Property Manager Guide: ElevateOS & 2N Integration

For: Property managers and on-site staff

This guide covers how 2N cloud unlock works for residents through ElevateOS, what property managers need to keep in sync, and how to handle common issues. Use it as a reference when onboarding a building to 2N or troubleshooting a resident's access.

Background

2N lets residents unlock building doors from inside the ElevateOS resident app. Unlike Latch or Openpath, residents don't sign in to 2N themselves — access is determined by the unit they live in. As long as unit names match between ElevateOS and 2N, the right doors automatically appear in each resident's app.

The integration connects through Seam, the API layer ElevateOS uses to talk to 2N. The Seam connection is set up once during onboarding. After that, day-to-day work is mostly about keeping unit names aligned across the two systems.

Unlock is cloud-based — the resident's phone needs internet at the moment of unlock.

What residents see

Inside the ElevateOS resident app, residents get:

  • A list of accessible doors for the unit they live in (typically tied to 2N intercom panels)
  • Cloud unlock — tap a door and it opens
  • The option to favorite frequently used doors
  • No separate login — residents don't enter 2N credentials

Residents do not need to install the 2N app.

How it works

During building onboarding:

  1. The property manager (or an ElevateOS representative) connects the building to Seam, which authenticates with your 2N system.
  2. ElevateOS pulls the list of 2N doors and units exposed through Seam.
  3. ElevateOS matches each 2N unit to a unit in your building by unit name.

When a resident opens the ElevateOS resident app, they see the doors associated with their matched unit.

When a resident taps a door:

  1. The app sends an unlock request through Seam to 2N.
  2. 2N triggers the door or intercom and the door opens.

What property managers control

Most of the work for 2N happens once, at setup. After that, the integration is mostly hands-off.

One-time setup

  • Connect the building to Seam (or have your ElevateOS representative do it). Seam authenticates with your 2N system.
  • ElevateOS pulls the list of units and doors from 2N.

Ongoing

The single most important ongoing task is keeping unit names aligned. Each unit in 2N needs a name that matches the corresponding unit in ElevateOS exactly. If unit names match, residents get access automatically. If they don't match, residents see no doors.

Whenever you add or rename a unit in either system, make the same change on the other side.

There is no per-resident 2N section on the ElevateOS resident profile — access is driven entirely by unit assignment.

Resident requirements

For 2N to work for a resident:

  • They have Current status in your PMS
  • Their unit in ElevateOS is matched to a unit in 2N (unit names line up)
  • The matched unit in 2N has at least one door or intercom assigned to it
  • Their phone has internet at the moment of unlock

Best practices

1. Pick a unit naming convention and stick to it

Unit name matching is case-insensitive, but no other variations are tolerated. "101", "Apt 101", and "Unit 101" do not match each other. Pick a single convention and apply it consistently across ElevateOS and 2N. Mismatched names are the single biggest source of "I can't open the door" tickets.

2. Audit after renames

Any time you rename units in 2N or ElevateOS — even a handful — audit the match afterward. A single unit that fell out of sync can quiet-fail until the resident reports it.

3. Set onboarding expectations

When a new resident moves in, tell them:

  • They don't need to log in to 2N — their unit assignment is the access
  • Unlock works inside the ElevateOS resident app
  • Unlock requires internet at the door

Troubleshooting

  • Resident sees no doors. The most common cause is a unit name mismatch between ElevateOS and 2N. Compare the resident's unit name in ElevateOS with the unit name in 2N. Names need to match (case-insensitive) with no other variations. Update one side, then have the resident refresh the app.
  • Door doesn't unlock when tapped. Confirm the resident has Wi-Fi or cellular at the door. Confirm the 2N intercom or door controller is online and reachable. Confirm the door is actually associated with the resident's unit in 2N.
  • Resident still has access after move-out. Access is tied to the unit in ElevateOS. When a resident's status is no longer Current, they shouldn't appear in the unit any more. If they still see doors, check their status in your PMS first.

FAQs

Do residents need to log in to 2N? No. There's no resident-side authentication. Access is driven by the unit they live in.

How does ElevateOS know which doors a resident can open? It matches the resident's unit name in ElevateOS to the unit name in 2N. The doors associated with that 2N unit show up in the resident's app.

What happens if unit names don't match? The resident sees no doors. Fix the name on one side so they match, and have the resident refresh.

Does the resident need the 2N app? No. Unlock works inside the ElevateOS resident app.

Does unlock work without internet? No. 2N is cloud-based — the phone needs internet at the door.

Can residents answer intercom calls in the resident app? The integration covers door unlock. Whether intercom call answering is available depends on your specific 2N panel configuration — check with your installer.

What happens when a resident moves out? Their status changes in your PMS, and they no longer appear as the occupant of that unit. Access drops automatically.